shimmertje (![[info]](http://l-stat.livejournal.com/img/userinfo.gif){kind=small} shimmertje) wrote,@ 2008-07-09 03:01:00 |
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Technology/Life: Nokia customer service
Have just been reading horror stories about abysmal service from Nokia Customer Care. The stories are so bad, it would be hard for me to buy Nokia again.
http://irenefranseda.blogspot.com/2
http://blog.simplyjean.com/2008/02/24/n
I've always thought of Nokia as being a 'good' brand; a brand that hadn't failed me despite my wandering over to try HP iPaQ, Motorola, Ericsson (before Sony), Samsung, Siemens and Sharp.
Motorola wasn't user friendly right off the bat, and had reception problems (both times). Samsung's audio chips don't like me; I had two phones fail that way. Siemens developed a battery life problem, which I admit is easily fixed. Ericsson was just too strong magnetically (ever tried the paperclip test on your phone?).
Up until adopting Symbian, Nokia offered the best in user-friendly interfaces. My Nokia phones didn't give problems, at least until the bitter end - the LCD failed for my first Nokia phone, and I started having power problems on my wonderful, wonderful L'Amour N7390.. 16 months after purchase.
My Nokia N81 8GB does work, thankfully.. because I don't think I could stomach a visit to Nokia Customer Care after reading about all the problems that can befall Nokia phones, and how Nokia treats you after that. While Symbian is not Nokia's fault, the fact still remains that Symbian is like Microsoft Windows Vista - more trouble than it's worth to get anything done.
I was at Vivocity over the past weekend, looking at phones (yes, yes, I bought a new phone, but I don't like it, remember?).
The Motorola store was deserted.
The Nokia store had just a few people in it.
The Sony Ericsson and the LG stores were swamped, and the Singtel Samsung fair on the ground floor had so much interest, they were already taking advance orders on the high-end Omnia (yes; it's one of those phones that if you have to ask, you probably can't afford it).
Strangely enough both Sony Ericsson and LG were offering pink phones, albeit low-end models. LG had one in candy floss pink but it wasn't really high end (OK, the camera's better than on my N81). Sony Ericsson had one in toilet pink and obiang (unfashionable) gold that was equally low-end, but it was pink. And I have to say Sony Ericsson, Samsung and LG have the edge on cool looks. Samsung had very few models with GPS functionality - that niche seems to have been filled by Nokia.
Perhaps the question is whether it's just Nokia which has lousy quality phones and bad service, whether it's just some models or most of them, and if all other phone manufacturers are the same way (the second URL has a commenter who says O2 is worse than Nokia, and KM said not to buy O2 too).
I still want a pink phone. But I want it to be a high end pink phone, that's usable, with a great camera, and maybe with GPS technology for people with no sense of direction, like me. In the meantime, the Nokia N81 8GB makes a very, very good substitute for a CD player. Not that I listen to music much.
This picture is from the Singapore home 2007 set: http://www.flickr.com/photos/shimme
Have just been reading horror stories about abysmal service from Nokia Customer Care. The stories are so bad, it would be hard for me to buy Nokia again.
http://irenefranseda.blogspot.com/2
http://blog.simplyjean.com/2008/02/24/n
I've always thought of Nokia as being a 'good' brand; a brand that hadn't failed me despite my wandering over to try HP iPaQ, Motorola, Ericsson (before Sony), Samsung, Siemens and Sharp.
Motorola wasn't user friendly right off the bat, and had reception problems (both times). Samsung's audio chips don't like me; I had two phones fail that way. Siemens developed a battery life problem, which I admit is easily fixed. Ericsson was just too strong magnetically (ever tried the paperclip test on your phone?).
Up until adopting Symbian, Nokia offered the best in user-friendly interfaces. My Nokia phones didn't give problems, at least until the bitter end - the LCD failed for my first Nokia phone, and I started having power problems on my wonderful, wonderful L'Amour N7390.. 16 months after purchase.
My Nokia N81 8GB does work, thankfully.. because I don't think I could stomach a visit to Nokia Customer Care after reading about all the problems that can befall Nokia phones, and how Nokia treats you after that. While Symbian is not Nokia's fault, the fact still remains that Symbian is like Microsoft Windows Vista - more trouble than it's worth to get anything done.
I was at Vivocity over the past weekend, looking at phones (yes, yes, I bought a new phone, but I don't like it, remember?).
The Motorola store was deserted.
The Nokia store had just a few people in it.
The Sony Ericsson and the LG stores were swamped, and the Singtel Samsung fair on the ground floor had so much interest, they were already taking advance orders on the high-end Omnia (yes; it's one of those phones that if you have to ask, you probably can't afford it).
Strangely enough both Sony Ericsson and LG were offering pink phones, albeit low-end models. LG had one in candy floss pink but it wasn't really high end (OK, the camera's better than on my N81). Sony Ericsson had one in toilet pink and obiang (unfashionable) gold that was equally low-end, but it was pink. And I have to say Sony Ericsson, Samsung and LG have the edge on cool looks. Samsung had very few models with GPS functionality - that niche seems to have been filled by Nokia.
Perhaps the question is whether it's just Nokia which has lousy quality phones and bad service, whether it's just some models or most of them, and if all other phone manufacturers are the same way (the second URL has a commenter who says O2 is worse than Nokia, and KM said not to buy O2 too).
I still want a pink phone. But I want it to be a high end pink phone, that's usable, with a great camera, and maybe with GPS technology for people with no sense of direction, like me. In the meantime, the Nokia N81 8GB makes a very, very good substitute for a CD player. Not that I listen to music much.
This picture is from the Singapore home 2007 set: http://www.flickr.com/photos/shimme
